Australians think tech companies must act to stamp out online harms in our new research report


While three quarters of Australians agree that technology companies have a responsibility for people’s online safety, only a quarter think these companies are doing enough to build in safety features into their services and products.

New eSafety Commissioner research, which is based on a national survey of 3,737 Australians, explores adults’ digital confidence, perceptions of online risk and the online safety information they need, as well as their views on Safety by Design. Some key findings include:

  • Digital confidence is high — 79%adults say they have a good understanding of the negative things that can happen online and 72% feel confident using online technology.
  • However, adults are less confident about dealing with specific online issues such as protecting their privacy (64%) or being bullied or harassed (56%).
  • Most people need online safety information, yet only one in 10 sought or received it in the 12 months to August 2019.

This research report is the final of a series of reports focusing on adults’ online experiences. You can find the previously published research reports from eSafety here.